If you have your receipt you can return and exchange what you got from AGP. They will ask you for the receipt number that is on it - somewhere. Last May my DD got the bathing suit outfit and we found out when we got home that the little skirt was ripped at the seam. I called AG and they sent me a whole new outfit and I swapped out the skirts and returned the outfit with the ripped skirt. I didn't have to pay shipping either. Pretty cool!